Last updated: October 2026
This policy governs cancellation of orders and bookings and refunds through Hafl, which acts as an intermediary between customers and party service providers.
Customers may request cancellation according to the service provider's terms. Cancellation and refund rules may vary by service.
If an order is cancelled sufficiently before the service date per the provider's terms, the customer may be eligible for a full or partial refund according to the provider's policy.
Cancelling after confirmation or close to the service date may incur cancellation fees or partial deduction of the amount paid, per the provider's published terms.
If a provider cannot deliver the service, the customer will be notified and an appropriate alternative or refund will be provided as applicable.
Customers may not claim refunds for fully delivered services except where a material breach is established under applicable laws.
Refund requests are reviewed within a reasonable time. Eligible amounts are returned via the original payment method or another method determined by the platform.
Hafl acts as an electronic intermediary and seeks fair handling of cancellation and refund disputes. Responsibility for service delivery remains with the provider.
Hafl may amend this cancellation and refund policy at any time as noted at the top of this page. Continued use constitutes acceptance of published updates.
For questions or complaints about cancellation or refunds, contact support through the official channels on the platform.
